Don’t Let Your CRM System Feed the Lawsuit Beast

The best way to avoid PCI audits and headlines about credit card lists leaking to the internet is to not store that data in the CRM system in the first place. Although your customer service reps (CSR) may need to access that data, the CRM system should hold only pointers (external keys) to the system of record for credit card numbers, bank account numbers, payment history, etc

via Don’t Let Your CRM System Feed the Lawsuit Beast.