Call centre data standards ‘routinely ignored’ #PCI

More than 95% of call centres were found to store customers’ credit card details in recordings of phone conversations in breach of industry rules, according to a survey conducted by a call recording technology company.

Veritape said that when it talked to 133 call centre managers, only 39% of them knew about industry rules against the storing of the information and just 3% of them wiped credit card numbers from recordings of phone calls. Veritape provides call recording services to the call centre industry.

via Survey: Call centre data standards ‘routinely ignored’ • The Register.